Privacy Policy

1. Scope and Applicability

This policy applies to:

• Visitors accessing our website: [Insert Website URL]

• Clients using our software solutions, products, or services

• Individuals interacting with us through marketing, sales, or support

This policy does not apply to third-party services that we do not control. Their privacy practices are governed by their respective policies.

2. Information We Collect

We collect information to improve our services, respond to inquiries, and deliver a customized user experience. We collect two broad categories of data:

a. Personal Identifiable Information (PII)

You may voluntarily provide this data by:

• Filling out contact or demo request forms

• Signing up for newsletters or webinars

• Downloading gated content like whitepapers

• Engaging with our support or sales teams

Examples include:

• Full name, job title, company name

• Email address, phone number, mailing address

• Industry, size of organization

• Any content you submit through forms or chat

b. Non-Personal / Technical Data

Collected automatically when you visit our site or use our applications.

Examples include:

• IP address, browser type, device information

• Operating system, time zone, language settings

• Clickstream data (pages visited, time on site, referral source)

• Cookies, beacons, and similar tracking technologies

3. How We Use Your Information

We use the data collected for the following purposes:

a. To Provide and Improve Our Services

• Personalize your experience on our website or platform

• Improve product features, navigation, and content based on usage behavior

• Troubleshoot, test, and enhance system performance

b. Sales and Marketing Communications

• Respond to demo or contact requests

• Send product updates, case studies, event invites, newsletters (with opt-out options)

• Segment audiences for targeted campaigns using behavior data

c. Customer Support and Engagement

• Respond to inquiries, tickets, and support requests

• Deliver onboarding, training, and user assistance

d. Legal, Compliance, and Security

• Enforce our Terms of Use

• Detect or prevent fraud, abuse, or security incidents

• Comply with legal obligations and data protection regulations

4. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels to improve functionality and gather analytics.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform performance and login

• Analytics Cookies: Help us understand user interaction (e.g., via Google Analytics)

• Marketing Cookies: Track behavior for remarketing and email campaigns

You can control cookies via your browser settings. However, disabling some may affect your user experience.

5. Data Sharing and Disclosure

We do not sell or rent your data to third parties. However, we may share your data under the following circumstances:

a. Trusted Service Providers

We may engage vendors for services like hosting, CRM, analytics, email automation, and customer support. These providers are contractually obligated to maintain confidentiality.

b. Legal Requirements

We may disclose your data when required by law, such as in response to legal processes, subpoenas, or regulatory inquiries.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity with appropriate safeguards.

6. Data Retention

We retain personal data only as long as necessary for the purpose it was collected:

• Marketing and lead generation data: Up to 24 months from last engagement

• Client/project data: As per contractual agreement

• Legal or audit records: As required by applicable law

Once retention ends, data is securely deleted or anonymized.

7. Data Security

We implement best-in-class security protocols including:

• Encrypted data transmission (HTTPS, SSL/TLS)

• Access control with role-based permissions

• Firewalls and anti-malware defenses

• Regular system audits and vulnerability assessments

However, no digital system is 100% immune to breach. We encourage users to exercise caution when sharing credentials or sensitive data.

8. Your Rights and Choices

Depending on your location (e.g., under GDPR, CCPA), you may have rights including:

• Right to access your personal data

• Right to correct or update inaccurate data

• Right to request deletion (“Right to be Forgotten”)

• Right to withdraw consent or object to processing

• Right to request data portability (in machine-readable form)

You can exercise these rights by emailing us at [Insert Email]. We may need to verify your identity before processing requests.

9. Third-Party Links

Our website may include links to third-party sites or services (e.g., YouTube videos, client success stories). We are not responsible for the privacy practices of these sites and recommend reviewing their policies independently.

10. International Users

If you are accessing our website from outside India, please be aware that your data may be transferred to and processed in countries where our servers or partners operate. By using our services, you consent to such transfer in accordance with this policy.

11. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, technological, or business practices. When we do, we’ll revise the “Effective Date” at the top of the page. Significant updates will be communicated on our website.

13. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or your data, please contact:

Email: sales@watern.tech
Phone: +91 988 027 8427
Address: Ground Floor, Beech,E-1 Manyata Embassy Business Park Outer Ring Road, Nagawara, Bangalore, INDIA