Watern leverages AI-driven sentiment analysis to decode how customers feel—across reviews, social media, surveys, and call center transcripts. This allows you to: Understand customer satisfaction at every store, region, or product level Identify dissatisfaction trends before they lead to churn Optimize marketing messages based on emotional tone and feedback Detect root causes of poor in-store experiences or low NPS Benchmark sentiment against competitors using external data feeds By layering sentiment with operational and sales metrics, we give you a complete picture of what your customers think, feel, and expect—helping you turn insight into action.